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Customers with Support Contracts
1-800-707-3369 or support@pantasys.com
Customers with Limited Warranty
1-800-774-0431 or support@pantasys.com
PANTA's multi-vendor maintenance services are designed to maximize the
availability and reliability of critical IT systems worldwide. Offices
are located throughout the U.S. and Europe, with Solution and Service
partners in Asia and Japan. PANTA maintains a worldwide network of over
120 strategically located parts banks, to ensure that the right parts
are available at the right time to fulfill our commitment to customer
satisfaction.
PANTA offers a complete family of
on-site support solutions with a range of response times and coverage
options as well as options for customer-specific call flows, consigned
parts, and dedicated on-site engineers.
PANTA's Platinum Appliance hardware and PANTA software support
Platinum Appliance 24×7 includes: on-site 4-hour response for hardware problems and telephone technical support.
PANTA's Gold Appliance hardware and PANTA software support
Gold 8×5 includes: on-site 4-hour response for hardware problems and telephone technical support.
PANTA's Silver Appliance hardware and PANTA software support
Silver 8×5 includes: Next Business Day on-site response for hardware problems and telephone technical support.
PANTA's 24x365 Technical Support Center provides telephone and web-based support for both hardware and software issues. Help desk support services include call logging and routing, problem determination, dispatch, escalation, tracking and reporting. With one simple phone call, PANTA's highly skilled technical support staff will respond quickly to hardware and/or software problems, efficiently diagnose the situation, and provide the optimal solution to ensure the infrastructure is back online as rapidly as possible.
US Support Offices:
- Westborough, MA
- Northborough, MA
- New York, NY
- Edison, NJ
- Chicago, IL
- Washington, DC
- Dallas, TX
- Austin, TX
- Fremont, CA
- Los Angeles, CA
- Denver, CO
European Support Offices:
- Veenendaal, the Netherlands
- Stockholm, Sweden
- London, England
- Frankfurt, Germany
Worldwide network of over 120 strategically located parts banks
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